Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Trading Card Game (TCG) products are not eligible for return. Please contact us before sending an item back.

To qualify for a refund, returned items must be unopened, sealed in their original packaging, and free from damage.

Refunds will be issued after the returned item has been received and inspected. Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was shipped.

Online orders that are cancelled and refunded before shipment are subject to a 5% restocking fee, however, preorder items may be cancelled at any time without penalty.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us.

Damaged Orders

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Each situation is unique, and damage claims will be reviewed on a case-by-case basis to determine the best resolution.

Still have questions? Please visit our Contact page or email us directly at hello@gemtrovegames.com, and we'll be happy to help.